Privacy Policy – Pulsz TV Casino Pakistan

1. Who We Are

Pulsz TV is an online casino and gaming entertainment platform operated for players in Pakistan. Our platform offers Live Casino tables, video Slots, Fish Games and related entertainment content. All transactions on the platform are conducted in PKR using local payment methods including JazzCash, Easypaisa, Raast and bank transfer.

When this Privacy Policy refers to "Pulsz TV", "we", "us" or "our", it means the Pulsz TV platform and its operating team. When it refers to "you" or "your player", it means any individual who accesses, browses, or holds a registered account on the platform.

We are the data controller for personal information collected through the Pulsz TV platform. This means we are responsible for deciding how and why your personal data is collected and processed. If you need to reach us about any privacy matter, use the contact details in Section 12 of this policy.

2. Data We Collect

We only collect the data that is genuinely necessary to provide you with a functional, secure and personalised gaming experience. Below is a breakdown of the categories of personal data we collect and the circumstances under which each is gathered.

We do not collect sensitive personal data such as ethnic background, religious beliefs, or medical information. We do not collect full payment card numbers — only the minimum reference information required to process and verify PKR transactions.

3. How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. We do not use your personal information for any purpose beyond those described below:

• Account management: To create, maintain and secure your player account, including identity verification and password recovery.
• Transaction processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or other supported methods.
• Platform personalisation: To remember your game preferences, display relevant promotions and provide a consistent experience across devices.
• Security and fraud prevention: To detect and investigate suspicious activity, duplicate accounts, bonus abuse and potential payment fraud.
• Customer support: To respond to your queries, resolve account issues and maintain a record of your support history for continuity.
• Responsible gaming: To monitor gaming patterns where necessary to support self-exclusion requests or deposit limit settings you have activated.
• Platform improvement: To understand how players use the platform so we can improve performance, fix bugs and prioritise new features.
• Communications: To send you account-related notifications and, where you have opted in, promotional emails about bonuses, offers and events.

4. Payment Data and PKR Transactions

All financial transactions on Pulsz TV are processed in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast or bank transfer, your payment details are handled directly by the respective payment provider. Pulsz TV receives only the transaction reference and confirmation data necessary to credit or debit your account.

We do not store full payment credentials on our servers. JazzCash and Easypaisa account numbers, bank account details and card information are processed and stored within the security infrastructure of each payment provider, subject to their own privacy and security policies.

Transaction history — including deposit and withdrawal amounts, dates and payment method references — is retained as part of your account record for the purposes of dispute resolution, account verification and internal audit. This data is stored securely and is not shared with third parties outside of what is required to process your transactions.

5. Cookies and Tracking Technologies

Pulsz TV uses cookies and similar technologies to make the platform work properly and to understand how players interact with it. Cookies are small text files stored on your device when you visit a website. They do not contain your personal information directly but may be linked to your account or session.

We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and remember your account state. Without these, the platform cannot work correctly.
• Functional cookies: These remember your preferences such as language settings, game filters and display options to give you a smoother experience on return visits.
• Analytics cookies: These help us understand which pages and games are most popular, how long players stay on the platform, and where technical issues occur. This data is aggregated and does not identify you individually.
• Security cookies: These help us detect and prevent fraudulent activity, bot access and suspicious login patterns.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality and may prevent you from logging in or completing transactions. Disabling analytics cookies will not affect your ability to play.

6. Data Sharing and Third Parties

We do not sell your personal data to any third party, full stop. However, to deliver a functioning platform we do share limited data with specific categories of trusted partners under strict conditions:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum data required to process your PKR transactions. Each operates under its own data protection obligations.
• Game providers: Our casino game content is supplied by third-party game studios. These providers may receive anonymised session data to operate games and verify outcomes, but they do not receive your identity or contact information.
• Security and fraud detection partners: We use specialist security tools to identify fraudulent accounts, suspicious IP activity and unusual transaction patterns. These tools process technical data such as IP address and device fingerprint.
• IT and hosting infrastructure: Our platform runs on server infrastructure provided by hosting partners. These partners process data only on our instructions and are bound by confidentiality obligations.

We do not share your data with advertisers, data brokers, social media platforms or any entity whose primary purpose is commercial data monetisation. Any third party we work with is required to handle your data securely and only for the specific purpose for which it was shared.

7. Data Retention

We keep your personal data only for as long as it is necessary for the purposes described in this policy. The general retention principles we follow are:

• Active accounts: All personal and account data is retained for the full duration of your active relationship with Pulsz TV.
• Closed accounts: After an account is closed — whether by the player or by Pulsz TV — we retain core identity and transaction records for a minimum period for internal audit and dispute resolution purposes.
• Transaction records: PKR deposit and withdrawal records are retained for an extended period to support any future payment disputes or account queries.
• Support communications: Chat logs and email correspondence with our support team are kept for a reasonable period to maintain service continuity.
• Marketing data: If you opt out of marketing communications, your email address is added to our suppression list so we do not contact you again. This reference is retained only to honour your opt-out preference.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.

8. Your Rights Over Your Data

As a Pulsz TV player, you have a number of rights regarding the personal data we hold about you. You can exercise any of these rights by contacting our support team at [email protected]:

• Right to access: You can request a copy of the personal data we hold about your account at any time.
• Right to correction: If any of your personal details are inaccurate or out of date, you can ask us to correct them. Some corrections may require you to provide verification documents.
• Right to deletion: You can request that we delete your personal data. We will honour this request where there is no overriding legal or operational reason to retain it. Note that some transaction records may need to be kept regardless.
• Right to restrict processing: You can ask us to pause the processing of your data while a correction or deletion request is being reviewed.
• Right to object to marketing: You can opt out of promotional communications at any time. This will not affect your ability to use the platform or receive account-related messages.
• Right to data portability: You can request a structured copy of your account data in a common format.

9. Account Security and Your Responsibilities

Pulsz TV uses industry-standard security measures to protect your personal data. These include encrypted data transmission, secure password storage, session management controls and regular internal security reviews. Our payment processing partners — including JazzCash, Easypaisa and Raast — operate their own security infrastructure to protect PKR transaction data.

However, account security is a shared responsibility. To protect your own data, you should:

• Choose a strong, unique password for your Pulsz TV account that you do not use on any other website.
• Never share your login credentials with anyone — including people who claim to be Pulsz TV staff. Our team will never ask for your password.
• Log out of your account when using a shared or public device.
• Contact our support team immediately if you notice any account activity you do not recognise.

If we detect a potential security breach affecting your account, we will notify you as promptly as possible and take steps to secure your account while the matter is investigated.

10. Children's Privacy

Pulsz TV is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal information on our platform, please contact our support team immediately. Any account found to belong to a person under 18 will be closed and all associated data deleted in accordance with this policy.

We strongly encourage adults in Pakistan to make use of parental controls available on shared devices to prevent minors from accessing online gaming platforms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, introduce new features, or respond to feedback from our players. When material changes are made, we will update the "Last updated" date shown at the top of this page.

Where changes are significant, we may also notify registered players via email or through an in-platform notification. It is your responsibility to review this policy periodically. Continued use of the Pulsz TV platform after any update is published constitutes your acceptance of the revised policy.

Previous versions of this policy are not archived on the public website. If you need a copy of a prior version for reference, contact our support team and we will do our best to assist.

12. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, please get in touch with our support team. We are available around the clock.

[email protected]

For general platform questions not related to privacy, you may also find answers on our FAQ page or by reviewing our Terms and Conditions.